FAQs

Most frequent questions and answers

Ordering

Shop for the items you want and add it to your shopping cart.
When you have finished, you can proceed to view the shopping cart / checkout from the basket on the top of your right.

Check and ensure that all information is correct before confirming your purchases and payment.

We accept payments via MOLPay and all major credit and debit cards such as Mastercard and VISA.

Apart from these, merchants can also accept payments from FPX (online banking) which including Maybank, PublicBank, CIMB Clicks, HongLeong Bank, RHB, Ambank, OCBC, Standard Chartered, UOB, Alliance Online, Bank Islam and AffinBank.
We also accept cash deposit/Online bank transfer ( only MBB & PBB account )

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received.
Please always check your junkmail / spam / “promotion” (Gmail account user) folder if you can’t find our mail in your inbox.  

Alternatively, you may check the status of your order in “My Account” if you are a registered user.

However, do note that orders will only be shipped when your payment has been approved and billing and delivery address is verified. 

As long as your order isn’t ship yet, you still can add item to your existing order.

Kindly drop us an email at [email protected] / Facebook DM us with the item (Picture / SKU & color / size ) which you want to add on and also with your order number.

Items from multiple orders may be combined into the same package if the orders are being shipped to the same address.

Kindly drop us an email at [email protected] / Facebook DM us with the order number which that you want to combine.

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimise errors. It is advisable to check your order before placing it.

You may visit our Order Tracking page to check your order status.

If your order status states Processing, it means that your order now is being prepared for shipment.

As soon as the courier has picked up for order from the warehouse, the order status will change to “Completed”. In another word, this simply means the order is now with the courier and is on the way to you.

On-Hold status means that we’ve received your order and we’re still waiting for your payment to process the order.

Other Questions

No, you don’t need to. You can make purchases and check out as a guest every time.

BUT WE SUGGEST you register for an account where members can enjoy benefits and earn points.

Click HERE to know more about the benefits and earn points.

All orders will be processed within 24 hours and will ship from our warehouse within the next 24 hours.
(excluding weekends and public holidays.)

For the shipping and delivery, Please click HERE for more info.

Desktop – click the icon on top of your right  

Mobile – click the icon on top of your left 

OR

Quick links (My account) from the bottom.

If you have any questions or concerns, we’re here to help you.
Please click HERE to contact our customer service department.